Returns & Exchanges – Paper Flowers Australia


Returns for refund or exchange will be accepted up to 30 days from purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable items:

Gift cards
, Custom orders and Bouquet Replications

To complete your return, we require a receipt or proof of purchase.

The following situations may receive a partial refund only if applicable:

Any item not in its original condition, is damaged for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of refund or the decision not to refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.

Late or missing refunds (if applicable)

If you haven’t received a refund and a refund was approved, please first check your bank account again or contact your credit card company, as it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
Items are replaced only if they are defective or damaged.
Please send us an email at and return your item to:

Paper Flowers Australia
PO Box 162 Bli Bli QLD 4561, Aus

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, will vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.